.png)
How to cancel a subscription
You can cancel your subscription at any time, but the cancellation will only take effect at the end of your current subscription period.
To cancel your paid subscription:
Log in to Pathfinder: https://app.optimopathfinder.com.au
Click your name on the top right
In the drop down menu, click Manage account
And then on the Manage account page:
Click on the blue button with ‘Current Subscription’ (on the right of the page), then select 'Cancel subscription'
Then follow the prompts in the pop-up window to confirm your cancellation
Please note:
If your organisation has multiple log ins, only the login that paid for the subscription can cancel the subscription. If you need assistance with this, please Contact Optimo Financial
To ensure that your next payment does not go ahead, you must cancel at least the day before the subscription renewal date shown on your Manage account page
After you cancel, but before your subscription period ends, you will still be able to edit cases and add new ones.
After your subscription period ends, you will not be able to:
Edit cases added from subscriptions. All your cases will be locked.
Add new cases.
If you have a trial subscription, then you don’t need to cancel it. The trial will end after 14-days and no further action is required.