First things to try if Pathfinder is behaving strangely (e.g. data isn't being saved or you get the error page)
If you have any difficulties with Pathfinder, the first things to try are the following:
|When you try to solve, you get a message that says 'Solve failed due to some problem. Please contact Optimo at firstname.lastname@example.org.'
Some things to try are:
|You get a page that says 'Oops: Sorry! Something went wrong!'
The most likely cause is you have Pathfinder open in more than one browser window. For more details, see Recovering from an 'Oops: Sorry! Something went wrong!' error message
You can't edit or add data in the Pathfinder form or you cannot see any Add, Delete or copy buttons
Make sure you are editing the case, not viewing the case:
When you try to do something, an Error message pops up that says ‘Error’
|Your case is slow to solve
|You get an error when you try to download a document