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How to enter the details for a superannuation account

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Entering data for a superannuation account

To understand what data should be entered in Optimo Factfinder, it's helpful to first understand the account statement from the superannuation provider.

#Information on the super account statementHow to find this informationWhere to enter it in Factfinder
1the total superannuation balance

The total account balance is usually listed on the first page of the statement.

You don't need to enter this value, but it's good to know.

2Figure out if the funds are in the accumulation phase, pension phase or both.

If the statement doesn't explicitly say, then as a general rule, the individual will be in the accumulation phase if:

  • the individual is under 55; or
  • They are over 55 and has never asked the superannuation fund to set up a pension account or transition-to-retirement income stream

The individual should have funds in the pension phase if:

  • The individual is at least 55 and has asked the super fund to set up a pension account or transition to retirement income stream (if the individual has funds in the pension phase, the individual may also still have some funds in the accumulation phase).
You don't need to enter this into Factfinder, but knowing the phases will help you enter information in the next steps.
3If the individual has funds in the accumulation phase, enter the accumulation phase Tax free amount ($)
  • If the individual has never made any non-concessional (i.e. after tax) deposits to super, then you can skip this step, because this value will be zero.
  • If the individual has made non-concessional super contributions, then this value will be listed on the statement as:
    • Tax free amount
    • Non-preserved amount
    • 'Restricted non-preserved amount' and 'Unrestricted non-preserved' - if you see these two fields, then you need to add up the values to get the total Tax free amount.
  1. Go to the Super & Trusts step (top menu)
  2. If you have not already added the superannuation account, click the Add SUPER button (left menu)
  3. On the super account, find the Tax free amount field (in the Accumulation phase section) and fill in the dollar value.
  4. You may get an error, but you can ignore this until you have added the investment inside the superannuation account.


4If the individual has funds in the pension phase, enter the Tax exempt ratio
  • If the individual never made any non-concessional super contributions, you can skip this step, because it will be zero
  • If the individual has a Tax exempt ratio that is not zero, then this should be listed on the super statement as decimal value. e.g. 0.32
  1. Go to the Super & Trusts step (top menu)
  2. If you have not already added the superannuation account, click the Add SUPER button (left menu)
  3. On the super account, find the Tax exempt ratio field (in the Pension Phase section) and fill in the value.


5If the individual has funds in the pension phase, enter their Super transfer balance information
This is on the individual at the Current situation > Personal details step.
6Figure out what investment choices the individual has.
  1. On the statement, you should have a section called 'Investment choice/options/balances' and within this, investment options with names like: Balanced, Conservative, Growth.
  2. For each investment option, the individual should have a balance.

For each investment option:

  1. Go to the Super account (in the Super & Trusts step)
  2. Click the Add investment to super fund button (this appears on the side menu, underneath the super account, and also at the end of the form for the super account
  3. In the investment option form, fill in:
    1. Profile - choose an option that matches the investment option listed on the statement (e.g. Balanced, Conservative, Growth)
    2. Accumulation phase balance - you should have worked out at an earlier step whether or not you had funds in the accumulation phase. If you only have funds in the accumulation phase, then the total value of the investment should be entered as the 'Accumulation phase balance'.
    3. Pension phase balance - The statement should clearly say what amount the individual has in the pension phase in each investment choice.
7Figure out if the individual is paying any insurance from the superannuation fund.

The individual may also be paying insurance premiums from the super account.

To see what premiums the individual is paying, if any, check the statement for an Insurance section. This will list insurances such as:

  • Death Benefit
  • Total and Permanent Disability (TPD)
  • Income Protection (IP)
  • Temporary Salary Continuance

For each of these, it should also list the premium or monthly/annual charge.

  1. From the statement, make a note of the following:
    1. The type of insurance. e.g. Income protection
    2. The premium and how often it is paid. e.g. $11/month
    3. The name you have given the super account in Factfinder (so you can put it as the owner of the insurance at the next step)
  2. Enter the insurance in Factfinder. For more information, see Insurance
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